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Application Requirements

All household members must be included in the application. Application Fees will be due and payable via Credit Card as soon as you complete the application. If a certain section is not applicable, please state that in order to move on as certain fields are required. You will be required to submit...

How to use the Owner Portal?

Owner Portal is a special area of your property manager’s website that is designed to provide you with real-time information regarding your rental properties. The Owner Portal provides you with access to information and services for your rental property 24 hours a day, 7 days a week.The Owner Por...

How to use the Tenant Portal?

Tenant Portal is one of the greatest benefits we offer our residents is the Tenant Portal. The Tenant Portal provides you with access to information and services for your rental property 24 hours a day, 7 days a week.The Tenant Portal allows you to:• Review and edit contact information. • Create ...

Tenant Handbook

Resident handbooks are detailed information about the term and conditions, policies in renting a property. You may read about the following:  Contacting Our Office   Our Office Hours   Tenant Portal   Information Change Request   Leases   Terms   When the Rent is Due   Pets   Utilities   Mainten...

Owner Handbook

The owner's handbooks are detailed information about the term and conditions, policies in renting a property. You may read about the following:  Leasing/Renewals  Maintenance   Accounting   Compliance  Access   Marketing/Advertising   Qualifying Residents   Lease Signing   Rent Disbursements   W...

Tenant Payment Received

Owners will receive a notification of a summary of the tenant payment via email.Once these payments have been cleared, funds will be applied to your account as per the schedule of Owners Draws below:  * rents paid after the 25th will be disbursed the next month during the 1st Owner Draw periodPle...

Pending Deposit to Account

Once you have logged in and sync your details in the portal, you'll be receiving all the notifications regarding all the p ayments, work orders, notices, maintenance, etc.Real Property Management will send an email in regards to the pending deposit of the owner draw to the account. The email comp...

Electronic Payment Failed

An electronic payment may have been returned as unpaid and must be repaid immediately. This may have happened for several reasons, most commonly that you may have entered your bank account information incorrectly or you may have insufficient funds in the account to cover the payment.In addition, ...

New Application Registration

Once you started an application or have been added to an application to one of our properties, you will start receiving emails.You'll be required to set up a password once you click the link below and you can also use the same link to return to the process should you need to and you can continue ...

Reminder of Balance Due

All tenants will be receiving a notification as a reminder that a balance due remains on your lease. It will show you the details of the Location , Lease , Charge Date , Description , and Balance Due.In order to avoid late fees and further collection efforts, please take action to make payment im...

Lease Rent/Money Payment Receipt

It is important to sync your email address so that you will have track of your electronic receipt for the monthly rent. It notifies you that your payment has been received and credited to Lease.Information includes the Lease Name, Building Name, Contact Name, Amount, Date.For more information, pl...

Insufficient Funds Notice

What are the reasons for this notice?Payments have been returned for insufficient funds or for a bad account. (Possibly the tenant may have entered incorrect account information while making the payment.)* Please note that we are informing the tenants of this and will be taking appropriate action...

Automatic Electronic Payment Receipt

Once you have logged in and sync your details in the portal, you'll be automatically receiving an email regarding your automatic payment has been processed.Details may include the Payment Amount and Lease Name.To see your account details, please log into your tenant portal: Portal Login

Automatic Payment Setup Confirmation

The advantage of the Automatic Payment Setup is that it would be efficient to do transactions and it also, saves time.In this email, you will be notified about the receipt of your request to have automatic electronic payments on the lease.Details include the Lease Name, Payment Amount, Start Date...

New Charges Posted To Lease

You'll be receiving a notification about the new charges have been posted to your ledger, updating the balance due on your lease. Details include the Charge Amount, Charge Description, Due Date, Building Name, Unit Name, and Lease NameRent is due on the 1st and payable on time until the 5th calen...

Application Fee Paid Online Confirmation

You'll be receiving a notification that your application fee payment in the amount of $450.00 has been received.If you have not done so already , please upload/ e-mail, or fax us your income verification documents for the last 60 days with a copy of a state-issued identification card. You may se...

New Tenant Notification

You will be receiving an email congratulating for the new lease(s) that has been created for your property.In order to ensure management during the lease term is as seamless as possible, we have a couple of systems in place that make the process very efficient and easy on you. Please take some ti...

Service Request Closed

Once we have finished the work order, we will send you a notification that the service request was already Closed and marked as Complete .Service requests are normally closed once the service technician informs us once the work is completed or if we have received a duplicate service request where...

Maintenance Request Received

After sending a maintenance request, you'll receive this notification that your maintenance request has been received and will be acted upon promptly.Your Maintenance Request details include the Lease, Contact Name, Contact Phone, Maintenance Request Number, Specific Location, Description, Start ...

Notice of Lease Expiration

You will be receiving a notification that tenant/s listed have leases that will be expiring soon.Details may include:Renewing the Lease:The leasing department will work closely with the renewals department to renew leases whenever possible. We begin the renewal process approximately 90 days prior...

Vacancy Notification and reminder to set up your utilities

Once the property has been vacated, we will send you a notification.Details may include the Location, Lease, Move out Date, Rent (Charge Description, Charge Amount, Charge Frequency)Our office will be conducting a move-out inspection within 5 days of us receiving keys to the property. UTILITIES: ...

Notice To Vacate Confirmation

You will be receiving a notification that we have received your move-out notice.The details such as Notice Given Date, Moves Out Date, and Reason for Leaving.Please contact us as soon as possible if your plans to move should change or if you plan to renew your lease after sending this notice and ...

Service Request Confirmation

We will be sending a notification to provide confirmation that we have received your service request and will begin taking action on the situation.The service request may include Lease, Tenant Contact, Service Request Number, Specific Location, Preferred Time to Enter, and DescriptionIf correctio...

Owner Portal Access

We are sending a notification that your Owner Portal password has been created or reset.Portal login : The Owner Portal is a one-stop-shop for all items related to the property!  You can use the portal to communicate with us and access the following: View Account Activity Access Reports and Fina...

Group Tenant Portal Access

This notification is to inform you that your Tenant Portal password has been created or reset. To log in, please click the link shown below and create a password for your account:Portal login :The Tenant Portal provides you the opportunity to communicate with us, submit service requests, pay rent...

First Notice of Lease Expiration

This notification is to inform you that your lease will be expiring soon.The details of your current lease include the Building Name, Unit Name, Lease Start Date, and Lease Expiration Date.Please contact us if you have any questions or would like to renew your lease. We would be glad to work with...

EVICTION PROTECTION PROGRAM

Real Property Management is proud to offer you the Eviction Protection Program , also known as EPP. This program has been specifically developed by our Corporate Headquarters in response to concerns expressed over the rising eviction costs for non-payment of rent. Under this service, Real Propert...

Convenience fee rate.

Resident Direct Card Min Convenience Fee $3.00 Resident Direct Visa Card Convenience Fee $37.58 Resident Direct Mastercard/Amex/Discover Card Convenience Fee 2.99 % of payment Resident Direct Application Convenience Fee $3.00

Reactivating Portal

Once your portfolio was deactivated, you needed to have it reactivate to collect your needed documents.The cost of reactivating the portal is $250.The portal will only be activated within 24 hours only.

Complaints

Client success and satisfaction are especially important to us. If you have any questions, are facing any issues, or just want to clarify anything, please call our office. If you feel like you need more help, we highly recommend that you submit a ticket in writing, which can be done by emailing s...

When will Financial Statements be uploaded in the portal?

Financial StatementsMany owners enjoy having access to their financial statements at their convenience. These statements are useful in making projections for the upcoming year as well as providing documentation for tax purposes.Monthly StatementsMonthly statements are available via your portal, t...

Evictions

Evictions are a reality in the residential rental industry. Although you may never have to have a renter evicted, it is possible that you will have to experience this process. The best defense against having to evict a renter is to have a quality selection process, a strong maintenance program, a...

Mojo Help Desk

If you are unable to contact us via call or email, you may send a ticket regarding your inquiries, fill-up the form and it will be automatically saved and be assigned to the designated department and agent.Here's the website link:[https://www.chipropertymanagement.com/helpdesk](https://www.chipro...

Smoking

Your lease will have a provision stating whether smoking is permitted on your premises. If smoking is not permitted on the premises, you will be responsible for all costs associated with removing all smoke odor, stains, or discoloration on the property.

Utilities

Your responsibilities regarding utilities are written in your lease. In most cases, you will be responsible for all costs associated with putting all utilities in your name before occupying the home. Some states, villages, or providers require a deposit or connection/set-up fee you will incur to ...

Maintenance

Real Property Management Chicago Group has a Maintenance Hotline 312-265-0660 (press 1) that can be reached 24 hours a day, seven (7) days a week.All EMERGENCY maintenance should be called into the Hotline.Non-emergency work may be requested through your resident portal. E-mails, text messages, v...

What are the things to know before calling for Maintenance?

Municipal Services: Water/Sewer/Trash

Water, sewer, and trash services are handled by several different vendors depending on the specific location of the property. If your lease agreement states that you are responsible for Water/Sewer/Trash or any portion of these bills, you may receive the bill through Real Property Management Chic...

Yard Maintenance/Landscaping

Your lease will specify if you are responsible for yard clean-up and landscape maintenance of your property. Regardless of responsibility for landscape maintenance, the resident is responsible to ensure that the yard is free of debris, any pruning or flower beds are maintained and being watered w...

Gutter responsibilities

When it comes to gutter maintenance of a rental property, the responsibility lies with the owner. Regular maintenance and clearing of the gutters are important to avoid damage which can lead to expensive repairs. When it comes to gutter maintenance of a rental property, the responsibility lies wi...

How to check different Date Range in the Owner Portal?

To set your preferred date/month/year, click the "Filter" button which is located on the upper right screen. You may customize the date range you want and click "Apply". The dashboard will load the details of your Income, Expense, Ending balance, and Management fee/s in a specific date range.

How to Create a ticket

Creating a ticket allows for a more efficient way of acknowledging your inquiries and complaints. We will make every attempt to respond to emails within 48 hours- NEW: you may choose to submit a trackable ticket instead of email- you will also receive a copy of the ticket and you can manage/close...

Scheduled Payments

With Auto ePayments you can set up a monthly automatic electronic payment. Simply choose the start date you would like to begin making payments on and the amount you would like to pay. You can modify or cancel your scheduled payments at any time. Once you schedule your auto payment you'll never h...

Are credit cards acceptable forms of payment?

PropertyWare does not allow owners to pay online with credits cards, ACH only.

New $7 Convenience Fee

This fee is only for tenants that have moved in since December 2019 or tenants that have renewed their lease since December 2019.This fee is on the lease provided to the tenant.Tenants are being charged this fee because they are being provided the portal access, 24/7 maintenance hotline, and they...

What is ShowingHero?

ShowingHero is a real estate solution that helps property owners manage leads, schedule property viewings and communicate with prospective tenants and buyers. Users can list their properties online and track prospective buyers or renters for each property.Users can also send customized email and ...

Eviction Protection Program (EPP)

Eviction Protection Program, also known as EPP is a program that has been specifically developed by our Corporate Headquarters in response to concerns expressed over the rising eviction costs for non-payment of rent. Under this service, Real Property Management will pay for court costs, attorney ...

Codebox and time limits

Lockboxes with a code to grant you quick access. A specific serial number is used to identify each code box. A serial number is linked to a specific code box that is installed in the unit.Kassy from Real Property Management will generate and give the requester a code in order to gain access.The c...

Scheduled owner draw

Always inform the owner that the process takes 2- 3 business days.

What is RESIDENT BENEFIT PACKAGE (RBP)?

Resident Benefits Package(RBP) is a suite of services designed to provide savings, convenience, and professional services to all residents.Your RBP may include:• HVAC air filter delivery directly to your door on a regular schedule. • A resident rewards program that helps you earn rewards for payi...