Client success and satisfaction are especially important to us. 

If you have any questions, are facing any issues, or just want to clarify anything, please call our office. If you feel like you need more help, we highly recommend that you submit a ticket in writing, which can be done by emailing or through this website link
Note: An agent should respond to you in 1-2 business days.

Property management is often tedious as they are many moving parts, from tenants' needs, approvals, service providers, and everything in between. We understand that this is why our clients retain our services, and we feel communication is critical to make this happen. As much as we try, we do make some mistakes, and when we do, we assure you we will do whatever it takes to make it right, please reach out to us via email at Please be sure to document the issues and provide any supporting documents so we can address them accordingly. We honestly believe that hearing from you is the only way that we can resolve issues, and work to make the systemic changes to prevent the issue from reoccurring. 

How they are handled 

Please call/email your Real Property Management Chicago Group office with any concern, comment, or suggestion however small or big. Your feedback is used to improve our communications, customer service, and processes. If your concern is a complaint, here is how we will handle it:

  1. We will ensure that we clearly understand the situation from your perspective. 

  2. We may need some time to investigate the issue. If that is the case, we will commit to you that we will respond within an amount of time that is reasonably acceptable. 

  3. When we respond, we will (1) clarify the issue to your satisfaction, or (2) ask what you would like us to do to resolve the issue, or (3) provide options as to how the issue can be resolved. 

  4. We will then agree upon a plan of action that will resolve the issue. 

We are committed to working together honestly and reasonably toward our mutual goal of delivering a great 

owner experience.

Tel no.: 312-265-0660