Owners
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How to use the Owner Portal?
Owner Portal is a special area of your property manager’s website that is designed to provide you with real-time information regarding your rental properties. The Owner Portal provides you with access to information and services for your rental property 24 hours a day, 7 days a week.The Owner Por...
Owner Handbook
The owner's handbooks are detailed information about the term and conditions, policies in renting a property. You may read about the following: Leasing/Renewals Maintenance Accounting Compliance Access Marketing/Advertising Qualifying Residents Lease Signing Rent Disbursements W...
Tenant Payment Received
Owners will receive a notification of a summary of the tenant payment via email.Once these payments have been cleared, funds will be applied to your account as per the schedule of Owners Draws below: * rents paid after the 25th will be disbursed the next month during the 1st Owner Draw periodPle...
Owner Contribution
An owner contribution is an inflow of cash to a rental property from a rental owner.Is it necessary? Every property management requires a balance. We're making everything easier and it also saves time.We usually ask owners to do owners' contributions for us to proceed with the service request.Why...
First Past Due Tenant Notification
You may now track if your tenant paid or by linking your email address to the portal, which you'll receive a notification via email stating the Property address , Tenant Name , Charge Description, and Amount.Please be advised that we are taking appropriate action to follow up on these past due ch...
Pending Deposit to Account
Once you have logged in and sync your details in the portal, you'll be receiving all the notifications regarding all the p ayments, work orders, notices, maintenance, etc.Real Property Management will send an email in regards to the pending deposit of the owner draw to the account. The email comp...
Insufficient Funds Notice
What are the reasons for this notice?Payments have been returned for insufficient funds or for a bad account. (Possibly the tenant may have entered incorrect account information while making the payment.)* Please note that we are informing the tenants of this and will be taking appropriate action...
New Tenant Notification
You will be receiving an email congratulating for the new lease(s) that has been created for your property.In order to ensure management during the lease term is as seamless as possible, we have a couple of systems in place that make the process very efficient and easy on you. Please take some ti...
Notice of Lease Expiration
You will be receiving a notification that tenant/s listed have leases that will be expiring soon.Details may include:Renewing the Lease:The leasing department will work closely with the renewals department to renew leases whenever possible. We begin the renewal process approximately 90 days prior...
Vacancy Notification and reminder to set up your utilities
Once the property has been vacated, we will send you a notification.Details may include the Location, Lease, Move out Date, Rent (Charge Description, Charge Amount, Charge Frequency)Our office will be conducting a move-out inspection within 5 days of us receiving keys to the property. UTILITIES: ...
Owner Portal Access
We are sending a notification that your Owner Portal password has been created or reset.Portal login : The Owner Portal is a one-stop-shop for all items related to the property! You can use the portal to communicate with us and access the following: View Account Activity Access Reports and Fina...
EVICTION PROTECTION PROGRAM
Real Property Management is proud to offer you the Eviction Protection Program , also known as EPP. This program has been specifically developed by our Corporate Headquarters in response to concerns expressed over the rising eviction costs for non-payment of rent. Under this service, Real Propert...
Convenience fee rate.
Resident Direct Card Min Convenience Fee $3.00 Resident Direct Visa Card Convenience Fee $37.58 Resident Direct Mastercard/Amex/Discover Card Convenience Fee 2.99 % of payment Resident Direct Application Convenience Fee $3.00
Reactivating Portal
Once your portfolio was deactivated, you needed to have it reactivate to collect your needed documents.The cost of reactivating the portal is $250.The portal will only be activated within 24 hours only.
Complaints
Client success and satisfaction are especially important to us. If you have any questions, are facing any issues, or just want to clarify anything, please call our office. If you feel like you need more help, we highly recommend that you submit a ticket in writing, which can be done by emailing s...
When will Financial Statements be uploaded in the portal?
Financial StatementsMany owners enjoy having access to their financial statements at their convenience. These statements are useful in making projections for the upcoming year as well as providing documentation for tax purposes.Monthly StatementsMonthly statements are available via your portal, t...
Evictions
Evictions are a reality in the residential rental industry. Although you may never have to have a renter evicted, it is possible that you will have to experience this process. The best defense against having to evict a renter is to have a quality selection process, a strong maintenance program, a...
Mojo Help Desk
If you are unable to contact us via call or email, you may send a ticket regarding your inquiries, fill-up the form and it will be automatically saved and be assigned to the designated department and agent.Here's the website link:[https://www.chipropertymanagement.com/helpdesk](https://www.chipro...
Gutter responsibilities
When it comes to gutter maintenance of a rental property, the responsibility lies with the owner. Regular maintenance and clearing of the gutters are important to avoid damage which can lead to expensive repairs. When it comes to gutter maintenance of a rental property, the responsibility lies wi...
How to check different Date Range in the Owner Portal?
To set your preferred date/month/year, click the "Filter" button which is located on the upper right screen. You may customize the date range you want and click "Apply". The dashboard will load the details of your Income, Expense, Ending balance, and Management fee/s in a specific date range.
How to Create a ticket
Creating a ticket allows for a more efficient way of acknowledging your inquiries and complaints. We will make every attempt to respond to emails within 48 hours- NEW: you may choose to submit a trackable ticket instead of email- you will also receive a copy of the ticket and you can manage/close...
Scheduled Payments
With Auto ePayments you can set up a monthly automatic electronic payment. Simply choose the start date you would like to begin making payments on and the amount you would like to pay. You can modify or cancel your scheduled payments at any time. Once you schedule your auto payment you'll never h...
What are the things to know before calling for Maintenance?
Are credit cards acceptable forms of payment?
PropertyWare does not allow owners to pay online with credits cards, ACH only.
New $7 Convenience Fee
This fee is only for tenants that have moved in since December 2019 or tenants that have renewed their lease since December 2019.This fee is on the lease provided to the tenant.Tenants are being charged this fee because they are being provided the portal access, 24/7 maintenance hotline, and they...
What is ShowingHero?
ShowingHero is a real estate solution that helps property owners manage leads, schedule property viewings and communicate with prospective tenants and buyers. Users can list their properties online and track prospective buyers or renters for each property.Users can also send customized email and ...
Eviction Protection Program (EPP)
Eviction Protection Program, also known as EPP is a program that has been specifically developed by our Corporate Headquarters in response to concerns expressed over the rising eviction costs for non-payment of rent. Under this service, Real Property Management will pay for court costs, attorney ...
Codebox and time limits
Lockboxes with a code to grant you quick access. A specific serial number is used to identify each code box. A serial number is linked to a specific code box that is installed in the unit.Kassy from Real Property Management will generate and give the requester a code in order to gain access.The c...
Scheduled owner draw
Always inform the owner that the process takes 2- 3 business days.