New $7 Convenience Fee
This fee is only for tenants that have moved in since December 2019 or tenants that have renewed their lease since December 2019.
This fee is on the lease provided to the tenant.
Tenants are being charged this fee because they are being provided the portal access, 24/7 maintenance hotline, and they are not charged any processing fee.
If a tenant is charged a late fee due to not paying the convenience fee the first time (because they were not aware of it), reach out to Crystal to remove the charge for one time only. Once the charge is removed please add a note.
When a tenant comes in to pay rent in the office by dropping a check, Anum will inform them that it is more convenient and cheaper for them to pay via E-pay, mailing in a check, or pay through Walmart.